PAYMENT:We accept all major credit cards/ debit cards (Visa, American Express, Master Card, Discover) and PayPal. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. All purchase are immediately billed and will show on your credit card statement as SP* BLOOMANDTHEBEE.
CUSTOMER SERVICE POLICY:
Bloom & the Bee is committed to providing exceptional customer service. We endeavor to make sure that all items listed on our website are available, and that pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an alternative item, a backorder or a full refund.
SHIPPING POLICY:All shipping items are sent via USPS within 3 - 7 business days after the order is processed, unless otherwise noted. Most packages arrive within 3 - 10 business days. Tracking information is automatically emailed to customer once shipped. All Orders are processed within 2-3 business days of placing the order, then shipped to the customer. Packages are mailed from Atlanta, Georgia. When shipping overseas, customs can delay packages by up to 6 days. This doesn't happen often, but it can happen. If the shipping address is different from the address provided through checkout, please contact firstname.lastname@example.org immediately after payment.
All items are carefully packaged & secured in crinkle paper during shipment to avoid shipping damages. If there are any shipment damages, the incident must be communicated to email@example.com within 48 hours of confirmed delivery. If an item does not arrive within the allotted time frame, please contact us via email for resolution.
Discounted/Sales/Clearance items are final sale.
Returns: After 5 days from the point of delivery, no returns/exchanges shall be accepted. Please return items in original condition (unworn, unaltered) with the tags attached. Items that do not meet these criteria will be denied and returned to sender.
NON-Returnable Items: Earrings, Lipsticks and Liquid Mattes. Please note that if the items are returned we will not be able to swap them or provide store credit.
We will provide the shipping label. The buyer is responsible for packaging item(s) to be shipped back.
Damages: If your purchase arrives damaged, you must contact us within 48 hours of the delivery of your product with pictures that clearly show the damage to the product. Based on the damages:
- A ) We will send a pre-paid return authorization label to allow you to return the item(s) back to us within 3 days of receiving the pre-paid label. Once received, we will fix the item and mail it back to you free of charge.
- B ) Or, based on the damage shown in the picture, we will send a replacement of the damaged item if it is still available. If the item is not available we will issue a store credit of the amount paid.
Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
Jewelry Care Instructions:
Keep Your Jewelry Away From the Following:
- Soap & Laundry Detergent
- Silver Cleaner
- Harsh Chemicals
Many of our jewelry pieces arrive in our signature Bloom & The Bee velvet jewelry pouch. This pouch should be used to store your jewelry and it can also act as a polishing cloth to clear away finger prints and smudges.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
What We Collect:
We may collect the following information: · name and phone number · contact information including email address · demographic information such as postcode, preferences and interests · other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping. · We may use the information to improve our products and services. · We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. · From time to time, we may need to use your information to contact you for order update purposes. We may contact you by email, phone, fax or mail. · We may use the information to customize the website according to your interests. · We may provide your information to our third party partners for marketing or promotional purposes. We will NEVER sell or misuse your information.